Contact Shadeland Water Restoration

How do you keep water damage from spreading before help arrives?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• Unplug nearby electronics only if the outlet and the floor around it are dry, and leave anything sitting in water where it is until the power is off.
• If a pipe or supply line is leaking, close the main water valve. In homes with basements it's usually on the wall where the water line comes in from the street.
• If the house is on septic and water is coming back up, hold off on laundry and showers. Your septic service may need to look at the tank too.
• For storm water coming in, the Ready.gov severe weather page has general safety steps. Once you're safe, move what you can off the floor and call us.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• Hang up wet rugs or clothing somewhere they can drip, and open interior doors so air can move through the wet area.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What does the person who answers need to know?

The first call takes a few minutes, and most of it is about where the water came from and how far it spread.

• What started it, if you know, like a burst pipe or rain coming in.
• Whether the water came from inside the house or from outside.
• Which rooms in the finished basement are wet and whether the water reached the walls.
• When it started, even if it's a guess.
• Whether you've called your insurance company yet, and either answer is fine.
• Whether the power to the wet area is on or off.
• If there's a dog or other pet the crew should know about.

It's fine to guess on any of these, and the crew will confirm the details on site.

What happens on site after you call?

When the crew walks in, they look for where the water started and make sure it can't keep coming.

Every wet area gets a reading and a photo, and that record becomes your photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

The crew goes over the findings with you before anything is torn out, and the choice of whether to involve your insurance company is yours.

If the water came from a drain, the crew treats it as contaminated, which means cleaning the area and removing materials that can't be cleaned.

After extraction, drying equipment runs until the moisture readings say the job is done, with the crew checking in between.

How does the age of Shadeland homes change a water call?

The mix in Shadeland includes two story and ranch homes. Finished basements are common here, so the crew checks behind finished walls and under carpet, where water hides. Homes near Wea Creek and Little Wea Creek can take on groundwater or surface water after long rains, which the crew handles differently from a pipe leak. Older homes in the area can still have galvanized supply lines, which corrode and narrow over time. If you're not sure about any of it, the crew will check when they arrive.

Is your neighborhood in the Shadeland service area?

Calls from these Shadeland neighborhoods come to the same number:

• Raineybrook · built mostly in the 2000s to 2020s, finished basements are common
• Pfeifer Farm Subdivision · basements are common
• Flint Creek Estates · finished basements are common
• South Tippecanoe Estates · crawl spaces are common
• Wea Plains · most with basements

This number also takes calls from nearby Dayton, Otterbein, Battle Ground and Clarks Hill. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. For details on the work itself, see our page on water damage restoration and basement flooding.

What should you know before you call?